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Careers in Engineering and Technology

Engineering and Technology

Desktop Systems Specialist

今すぐ応募する 採用情報 ID R1913202 掲載日 Oct. 17, 2019

VMware is looking for an End User Services Engineer for its EMEA organization. We are seeking a motivated IT professional who possesses an excellent customer service attitude, a creativeness in fixing and problem solving and who is ready to grow their career by being part of the VMware End User Services team. The role includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software across a mixed environment of largely Windows and Mac OS. The successful candidate will know how to troubleshoot problem areas in person, via telephone or any other communication method in a timely and accurate fashion to provide colleague assistance where required and working strongly as part of a team. The individual must demonstrate both a technical and people/customer orientated approach to ensure both dedicated and reactive support to our business partners and colleagues. The candidate will have 5+ years of experience independently supporting large size corporate locations in a dynamic and productive environment.

The role will have the following key responsibilities:

·Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities

·Build new systems across laptop and desktop and new hire deployment.

·Provide tier 2 support to the Help Desk to resolve desktop system issues as reported by our colleagues.

·Knowledge of the Microsoft suite of products, including Office365, Skype for Business and SharePoint

·Setup, configure and support mobile devices such as iPads, iPhones, Android devices etc. and manage and deploy VMware AirWatch Mobile Device Management

·Troubleshoot problem areas in person, via telephone or other communication methods in a timely and accurate fashion and provide colleague assistance and advice where required

·Create a formal mentorship with IT End User Services peers to share lessons learnt and IT knowledge transfer

·Assist with Audio/Visual support during VMware meetings, calls and events

·Knowledge of video conference solutions, such as Polycom, Crestron, Telepresence and ability to test and solve problems hardware from listed vendors

·Network with multi-functional and wider IT teams to demonstrate standard methodologies and identify resolutions to issues and solutions

·Determine solutions for network security, provision of anti Spyware/Adware and virus protection

·Ensure excellent customer follow up communications and timely issue status updates to colleagues and IT management

·Assist our colleagues with identifying and specifying hardware and software needs to address their business requirements aligning with our corporate standards where possible

·Creates and updates documentation such as FAQ’s, user guides, standard operating procedures, knowledge base for supported IT services and applications

·Identifies current operational process inefficiencies and provides recommendations for improvement

·Develop and sustain colleague relationships:

·Build positive relationships with local business units and VMware leaders.

·Identify, measure, analyse, and communicate service performance

·Work experience requirements:

·Minimum 3+ years IT experience

·Demonstrate the ability to successfully and strongly work as part of a team

·Working with laptop and desktop hardware

·Working with desktop applications including Microsoft Office, VPN’s and virus scanning

·Working with desktop imaging software and deployment.

·Familiarity with desktop architecture and build methodologies

·Familiarity with other IT disciplines such as telecoms, data management, messaging, server operations etc.

·Proven customer service skills

·Excellent written and oral interpersonal skills

·Experience with VMware End User Computing products such as AirWatch, Workspace One, Horizon View etc.

·ITIL Foundation certification

·We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.






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