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Careers in General and Administrative

General and Administrative

Manager Workplace Operation

今すぐ応募する 採用情報 ID R1913989 掲載日 Oct. 24, 2019

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Workplace Manager will (lead a team to) manage the day-to-day activities for the assigned facility and be the on-sitekey point of contact for business stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services, Cafeteria, Pantry , Transport services, Reception, Visitors Management Helpdesk, Mail room, Shipping and receiving, Ergonomics, EHS , Sustainability coordination and Landlord coordination.

MAJOR RESPONSIBILITIES:

  • People Management (where applicable):
    • Demonstrate and ensure to instill a culture in the team that match VMware EPIC2 values and being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
    • Manage and coach team
    • Develop and sustain a high-quality well motivated team
    • Ensure high staff morale, trust and work ethics
    • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
    • Mentor and enable Training & Development of team members
  • Business Stakeholder Management:
    • Proactively engage stakeholders to ensure that on site business leaders’ expectations are met.
    • Build and develop effective stakeholder relationships across multiple levels of the organization
    • On-site key point of contact for REW in the VMW office premises
  • Procurement & Vendor Management
    • Ensure vendors are well-managed, delivering services on time and within budget
    • Ensure that vendor procurement processes comply with VMware strategic and sourcing, procurement guidelines.
  • Contracts Management
    • Plan and manage all workplace  contracts for the site to ensure that they are professionally delivered at the right costs.
    • Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
    • Ensure contracts are continually assessed to deliver best value to the client
  • Finance Management
    • Actively work to ensure that the VMware office financial operations are meeting or exceeding targets and control requirements as per VMware Code of Ethics
    • Ensure financial processes are always followed.
  • Health & Safety Management, Ergonomics services
    • Ensure the provision of a safe working environment
    • Ensure compliance with statutory regulations on fire, health and safety standards
    • Ensure to coordinate with Ergo consultant and meet VMware employee needs as required.
  • Site Operations Management
    • Recommend continuous quality improvement practices and implement Industry Best Practice operations.
    • Ensure Cafeteria programs are managed as per  Company  standards.
    • Ensure safe practices are put in place to run the transport operations and highlight to business if there are any challenges with regards to operations.
    • Ensure Pantry services (Amenities program) is implemented as required.
    • Implement building procedures, performance measures and ensure they are always maintained.
    • Space coordination – Seating & Planning .
    • Ensure all Critical Environment (CEM) requirements are met
    • Review existing operations regularly to reduce costs and improve operational standards
    • 24/7 emergency call support and FM vendor team attendance is required
    • Ensure to participate and lead the VMware programs as required.
  • Risk Management
    • Ensure a property risk management program including audits is implemented and maintained
    • Ensure disaster recovering and business continuity plans are supported and maintained as per management guidelines.
    • Ensure escalation procedures and incident reporting procedures are implemented and in place
    • Assist in the development of guidelines and strategies to ensure compliance with VMware business conduct.
  • Achieve Key Performance Indicators and business Service Level Agreement targets

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA:

Ideal Experience:

  • Minimum of Bachelor’s degree in facilities management, building, business or other related field &/or  08-10 years’ experience in facilities, hospitality or related field
  • Has experience working in environment
  • Knowledge of local occupational health and safety requirements
  • Knowledge of critical facilities
  • Knowledge of vendor management for specialized services
  • Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
  • Proven capacity to understand and interpret commercial contracts
  • Strong budget management and financial analysis skills
  • Strong knowledge in transport, cafeteria and workplace services management.

Critical Competencies for Success:

  • Customer Focus & Relationship Management
    • Demonstrates proactive & professional approach to customer service and stakeholder engagement
    • Ability to interact with a wide range of employees, including senior levels
    • Ability to manage conflict and balance between customer and firm requirements
    • Has a customer service oriented attitude.
  • Team Leadership (where applicable)
    • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
  • Project Management & Organizational Skills
    • Excellent planning & organizational skills to prioritize work and meet tight deadlines
    • Proven ability to manage multiple and complex operational matters on a daily basis
  • Problem Solving & Strategic Thinking
    • Capacity to deal with ambiguity and solve complex problems effectively
    • Analytical, proven ability to solve problems using a quantitative approach
    • Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics:

  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listener.
  • Passion for quality – has an eye for detail to make sure the best delivery of services
  • Self-motivated; confident & energetic
  • Ability to effectively deal with stressful situations
  • Ability to manage the events.
  • Flexible – able to adapt to rapidly changing situations
  • Strongly goal-oriented – able to focus on meeting all performance targets
  • Is a team player – able to cooperate and work well with others to meet targets
  • Proven ability to initiate and follow through with improvement initiatives
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS:

Business leaders and Employees

Landlord / Property management

REW Managers & Sr. Director

FM Vendors and their staff.

REPORTING TO:  Sr. Manager -India Workplace Operations.

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