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Careers in Sales


Senior Customer Success Manager

今すぐ応募する 採用情報 ID R1913558 掲載日 Oct. 09, 2019

The Senior Customer Success Manager (CSM) is responsible for ensuring the overall success and ongoing renewals for Carbon Black’s growing enterprise customer base. As a key member of the Customer Success team in the Sales organization, the Senior CSM’s primary focus is to own the renewal business for their designated enterprise accounts. The Senior CSM also works closely with the Regional Sales Representatives for add-on business in the portfolio of accounts.

What you’ll do:
Responsible for overall customer success and health for a portfolio of Carbon Black's enterprise customers, ensuring that customers achieve a target security posture and get maximum value out of the products
Responsible for all aspects of renewals for the portfolio of accounts and delivers results against monthly, quarterly and yearly forecast objectives
Executes on a repeatable process to consistently track, manage and maximize renewal opportunities
Partners with Regional Sales Representatives to discover, collaborate and close new and add-on business within the portfolio of accounts
Builds strategic relationships with CISOs, other key security leaders, and end users of Carbon Black products
Identifies any ongoing training needs within the accounts and ensures those needs are met
Reviews health dashboard and open case log regularly; reacts nimbly and escalates issues as required
10% travel

What you’ll bring:
Bachelor’s degree from four year college
7+ years client management experience
5+ years enterprise software experience
Demonstrated sales acumen through previous employment, including proven success owning renewal business
Proven long-term customer relationship development skills; passionate about customer success
Solid negotiation experience
Understanding of enterprise software implementations and ongoing support within large and small IT departments
Understanding of business process and workflow
Solid understanding of IT security strategies and products
Knowledge of enterprise IT, including support and security operations






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  • Sales, サンアントニオ, テキサス州, アメリカ合衆国削除
  • Sales/Field, サンアントニオ, テキサス州, アメリカ合衆国削除