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Careers in Sales

Sales

Senior Business Analyst, SaaS Billing Operations - Worldwide Bookings Operations

今すぐ応募する 採用情報 ID R1907541 掲載日 Jun. 14, 2019

Business Summary:

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from today’s technologies while enabling the integration of tomorrow’s.

In Worldwide Bookings Operations we are committed to delivering an unparalleled purchasing experience that enables VMware’s customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

Your Responsibilities:

  • Engage with business partners and stakeholders and communicate with executive leadership on top priority items
  • Take the lead on SaaS billing escalations, engaging internal teams and driving solutions
  • Review and analyze SaaS billing disputes and, when necessary, interact with customers to resolve issues
  • Drive and lead process improvement and projects, ensuring awareness of downstream impacts of SaaS Order and Billing processes
  • Participate in roadmap/strategy determination with future needs, scalability and industry-leading standards in mind
  • Develop a deep understanding of VMware's SaaS Order-to-Billing business processes, challenges and opportunities
  • Provide support to team and leadership as needed and deliver on ad-hoc assignments as business requires

You Need:

  • BS/BA degree
  • 5+ years Business Analyst experience
  • Experience with SaaS/subscription billing, preferably within a high volume, e-commerce model
  • Deep understanding of SaaS business models in both direct and channel environments
  • Knowledge of and experience with enterprise systems and a solid understanding of enterprise integration
  • Strong collaboration and leadership skills and the ability to effectively communicate with all levels of management
  • Ability to manage multiple global initiatives concurrently, meeting critical deliverable dates
  • Superb communication skills, both written and verbal
  • Experience working with cross-functional teams, including product management, development, quality assurance and various business partners
  • Flexibility and ability to adapt within a fast-paced, rapidly changing environment
  • Good work ethic and sense of responsibility

You Preferably Have:

  • Strong Finance background
  • Proficiency in SAP
  • Authority in the execution of global change management

This job opportunity is not eligible for employment-based immigration sponsorship.

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