Skip Navigation
クローズ検索 求人情報の検索

求人情報の検索

Employees brainstorm by posting sticky notes to the window Employees brainstorm by posting sticky notes to the window Employees brainstorm by posting sticky notes to the window

積極性を持ち、驚きと刺激をもたらす人材を 求めています

Careers in Client Support

Client Support

Product Support Engineer - Horizon SaaS

今すぐ応募する 採用情報 ID R1907940 掲載日 Jul. 12, 2019

As a VMware Technical Support Engineer within our Horizon Cloud Global Services team, you will enable our customers to deliver a consistent and efficient desktop experience to end-users leveraging our industry leading DaaS Platform. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.


Essential Functions:

  • Respond to customer inquiries – via email and telephone
  • Own and drive the Customer Experience throughout the Service Request lifecycle
  • Resolve all technical issues through diligent research, reproduction and troubleshooting
  • Work directly with staff in operations, quality assurance, engineering and product management to resolve issues and develop product enhancements
  • Provide technical expertise for both database, server and network configurations
  • Maintain current knowledge of multiple areas of VMware Solutions and the EUC platform
  • Participate in presentations and technical escalations with customer and partner stakeholders
  • Ability to obtain related technical certifications, as necessary

Engineers are required to have:

  • Experience / Exposure to VDI technologies is mandatory.
  • Deep understanding of Windows desktop and server operating systems
  • Understanding of Advanced Network Architecture (e.g. Active Directory, DHCP, Load Balancer, Firewall, Reverse Proxies, VPN, Domain Controller and DNS configurations)
  • Highly developed network troubleshooting skills using diagnostic testing software
  • In-depth understanding of modern IT production data center and internet hosting operations including Compute, Storage and Networking
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Understanding of Identity Management technologies
  • Experience in management of mission critical applications
  • Logical and proven approach to problem solving
  • Experience managing multiple customer engagements simultaneously
  • Ability to be a strong team player, individual contributor and mentor
  • Self-motivated and able to work under pressure to deliver high quality client solutions
  • Candidate should possess strong documentation and communication skills
  • Strong interpersonal skills working with various cross-functional departments
今すぐ応募する

関連作業

すべての応募可能な求人を見る

採用情報アラート

最新の採用情報が公開されるとすぐに通知を受けることができます。

関心カテゴリーの提案リストから 1 つ選択してください。勤務地の提案リストから 1 つ選択してください。最後に、「追加」をクリックして、ジョブアラートを作成してください。

  • Client Support, バンガロール, カルナータカ州, インド削除
  • BSCSC, バンガロール, カルナータカ州, インド削除