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Careers in Business Strategy and Operations

Business Strategy and Operations

Data Analyst - CloudHealth by VMware

今すぐ応募する 採用情報 ID R1914275 掲載日 Nov. 06, 2019

CloudHealth by VMware is the global leader in Cloud Management with over 4000 customer, 200 partners and managing over $8 billion in Cloud spend. CloudHealth provides data analytics platform for interactive analysis for Cloud cost, security and governance across multiple cloud environments; both public and private.

CloudHealth by VMware is looking for a self-motivated, driven individual who will be responsible for building resources for our customers to enable them to understand, analyze and optimize their Hybrid Cloud environment. You should possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

As a Data Analyst, you will be a part of a growing team at an innovative technology company experiencing strong growth in the market. Work with a dynamic and agile team to scale a global organization and build the industry’s leading customer support experience; we are not your ordinary customer support team.

Job Role and Responsibilities

  • Perform data analysis and problem solving on customer questions and develop content for self-service features to assist future customer inquiry on business-critical topics
  • Assist with customer data analysis and reconciliations questions and issues
  • Working with a cross functional team, design and manage customer facing self service center based on operational knowledge build by the team and across the organization
  • Define and execute article quality review process to maximize effectiveness and efficiency
  • Manage new and incoming article content (review and publish) to ensure accuracy, quality and correctness
  • Responsible for operational support of knowledge base tools and publishing capabilities

Required Skills

  • Experience in using or documenting cloud technologies, enterprise applications or data center infrastructure
  • Strong written communication skills in technical environment or other related fields
  • Strong data analysis, financial analysis, or other complex problem-solving skills
  • Experience in customer facing roles with strong verbal skills and experience presenting solutions to complex problems to customers or partners.

Preferred Skills

  • Technical documentation or publishing (web) experience
  • Technology training or customer presentations
  • Experience with Knowledge Base and Web Publishing tools
  • Financial or Data Analytics experience

This job requisition is not eligible for employment-based immigration sponsored by VMware

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  • Business Strategy and Operations, ボストン, マサチューセッツ州, アメリカ合衆国削除
  • BSCSC, ボストン, マサチューセッツ州, アメリカ合衆国削除