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Careers in Engineering and Technology

Engineering and Technology

Cloud Operations Analyst

今すぐ応募する 採用情報 ID R1910263 掲載日 Oct. 11, 2019

The VMC on AWS GovCloud Operations team is looking for a Cloud Operations Analyst with a diverse set of experiences and skills to assist in the creation and delivery of IT system operational performance metrics to Public Sector Cloud Operations leadership.

Responsibilities

  • Ensure operations metric reporting deliverables and reporting requirements are accurate and on time
  • Create reports that track performance against all internal and external customer SLAs for service reliability and issue resolution
  • Assist with designing, preparing, delivering, and interpreting internal service metrics reports to senior management on a timely basis including identifying anomalies that represent risks or opportunities and items of significance to highlight
  • Provide project management support of service metrics including needs assessments to determine requirements are being met
  • Act as data steward to ensure timeliness and quality of data inputs across various systems to improve analysis capabilities
  • Working with Operations team to improve service reliability and support outcomes by highlighting areas of improvement

Requirements

  • 1 year of experience tracking IT system service and performance metrics
  • 1 year of experience creating reports for IT system service and performance metrics
  • Proven experience with juggling and prioritizing a broad range of projects at once
  • Strong communication (written and oral), analytical, organizational, social and conflict management skills
  • Familiarity with Jira, Confluence, MS Project, Excel, Word, PowerPoint, Rally
  • Proven technical knowledge is highly desirable
  • Strong communication and social skills

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements

  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware.
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  • Engineering and Technology, レストン, バージニア州, アメリカ合衆国削除